Online bookings temporarily suspended
Due to the ever changing situation with the Coronavirus (COVID-19), we have suspended the online booking service. This is due to the verbal screening process that we need to complete before appointments are made. We apologise for any inconvenience this may cause and ask you for patience and understanding during this time.
Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Please help us
Please tell us if you cannot keep your appointment. Either telephone 01903 785152 or send us a text to 07831758650. Start the message with the word cancel then your name and date of appointment.
- No texts or telephone calls sent to this number will be answered
- This will help to ensure that no appointments are wasted
Thank you for your help.
Please note your standard network text charge will apply.
You can also cancel your appointment online by accessing the button shown below.
Appointments at Willow Green Surgery
We know that moving to a new surgery can be an unsettling experience, as no two doctors ever practice in exactly the same way. Because of this, we have decided to cover a number of points which patients most frequently ask about.
At Willow Green we will endeavor to give you an appointment with the doctor of your choice. If, however, the doctor you wish to see is fully booked on that day, you may be offered an appointment with another doctor, our triage nurses or Paramedics. Sometimes the doctors may choose to book their own appointments, if this is the case they will phone you and discuss the problem with you then if you and they still feel you need to be seen they will make an appointment with you.
More and more patients are finding that they do not need to see the doctor. If you feel that a telephone consultation or an appointment with our triage nurses or paramedics would be appropriate please let the receptionist know.
Monday is always our busiest day – if the reason you need to see the doctor is not urgent, perhaps you could make an appointment later in the week.
Our appointments start from 7:30am on Wednesdays and Thursdays for those who work or attend school or college. Further details are available at reception.
Attending the Practice – updated guidance
If you have been given an appointment to attend the surgery. Please read carefully the following details as this is important for your and our wellbeing.
- Please ensure you have a suitable face covering that can cover your nose and mouth. This must be able to stay up without the need of holding it to your face with a hand. This can be a scarf or handkerchief and not necessarily a clinical mask
- Please only turn up at the time of your appointment. The waiting room has limited capacity due to social distancing. With this in mind, if you turn up early you will be asked to return at the time of your appointment. Equally, turning up late for an appointment will result in a missed appointment. During these challenging times, it is vital that we keep to the appointment time to limit the amounts of patients that are in the surgery at any one time
- As previously mentioned, there is limited space in the waiting room. Please attend the appointment by yourself (Unless express permission has been given by the clinician you are seeing).
Please also note that the toilets are unavailable for use at the surgery.
Practice Nurses and Paramedics
Appointments can be made in advance.
Our triage system has been extended to offer patients more choice and to relieve pressure on the doctors. Our Specialist Nurses or Paramedic Practitioners are qualified to see and treat many minor illnesses and ailments that were previously seen by the doctors. Some are also able to issue prescriptions for some conditions.
If it is something that you feel needs to be seen the same day, you may be asked by a member of staff what the problem is – you may then be offered an appointment with our specialist nurse or paramedic.
They work very closely with, and are supported by, all of the doctors and between them are able to see patients with the following conditions:-
|Minor eye conditions||Hay fever||Coughs/Colds/Flu|
|Vaginal discharge||Period Pains||Emergency contraception|
|Cystitis/urine infection||Missed contraceptive pill advice|
If you have any query or suggestions about this service please write or speak to our patient services manager.
The Practice Nurses run morning and afternoon clinics. They change dressings, remove stitches, syringe ears, check your blood pressure, give travel advice and vaccinations and carry out cervical smears. They also run well man and well woman clinics and clinics dealing with asthma, respiratory problems, blood pressure, coronary heart disease, diabetes, family planning, HRT, incontinence, overweight and stopping smoking.
In addition to these clinics we also employ a Phlebotomist and Healthcare Assistants who are available for blood tests ordered by the doctor every weekday morning by appointment. They are also trained to carry out ECGs.
Nurse Triage, Liz and Janet our Specialist Nurses are qualified to see and treat many minor illnesses and ailments that were previously seen by the doctors. They also able to issue prescriptions for some conditions.
We offer pre-bookable appointments, some which can be booked up to two weeks in advance.
Same day requests
If you feel you need to be seen the same day, you may be offered a telephone consultation or a triage appointment with a Doctor, Specialist Nurse or paramedic.
If you feel you need to be seen by a doctor the same day, you may be offered a telephone triage slot. The receptionist will take your details and the duty doctor will call you back.
We are committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times. All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. On occasions you may prefer a formal chaperone to be present i.e. a trained member of staff.
Wherever possible we would ask you to make this request at the time of booking your appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of the request, however, occasionally it may be necessary to reschedule your appointment.
Your doctor or nurse may also require a chaperone to be present for certain consultations.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.