It is easier and quicker to request repeat prescriptions via our online service. Simply log in and select an option.
Please allow at least 3-5 full working days to process your Prescription and allow 2 extra working days for the medication to be dispensed. We do ask that patients manage their repeat prescription requests appropriately to ensure that they allow enough time for us to process them.
NHS App
Download the NHS App, or open the NHS website in a web browser, to set up and log in to your NHS account. Owned and run by the NHS, your NHS account is a simple and secure way to access a range of NHS services online, including appointments, prescriptions and health record.
Your Repeat Medication
If you need regular medication and your doctor does not need to see you every time, you will be issued with ‘repeat prescription’. When you collect a prescription you will see that it is perforated down the centre. The left-hand side is the actual prescription.The right-hand side (re-order slip) shows a list of medicines that you can request without booking an appointment to see a doctor. Please tear off this section (and keep it) before handing the prescription to the chemist for dispensing. Repeat prescriptions are processed via the Practice computer system.
If you forget to request a repeat prescription
If you forget to obtain a prescription for repeat medication and thus run out of important medicines, you may be able to get help from your Pharmacy. Under the Urgent Provision of Repeat Medication Service, Pharmacists may be able to supply you with a further cycle of a previously repeated medicine, without having to get a prescription from your GP.
If you have run out of important medication, telephone your usual Pharmacy to check that they offer this service; if they don’t, they may either direct you to another Pharmacy who does provide it, or ask you to phone 111 where you can request details of a local Pharmacy that provides the service.
You must then take with you to the relevant Pharmacy, proof of both your identification and of your medication (for example, your repeat prescription list or the empty box which should have your details printed on it). Please note that controlled drugs and antibiotics are not provided through this service, you will need to ring 111 for these.
If you receive stoma products from your Pharmacy or other supplier and/or receive items such as continence products, please ensure you have sufficient supplies as you may encounter difficulties in obtaining these over Bank Holidays, or when the Surgery is closed.
Help with NHS Costs
If you need help with NHS costs or need to find out if you can get free prescriptions please click the button below for further information.
How to order your medication
By post
You can post your prescription slip or written request to us at the Practice. You must include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the Surgery (please allow extra time for any possible delays with the postal service).
In person
You can order in person by returning the right-hand half of a previous prescription for the required medications, or by submitting a handwritten request. Please put your request slip in the repeat prescription box in the entrance hall.
Pharmacy service
Some local Pharmacists collect prescriptions on behalf of patients. If you want to use this service you must write clearly which pharmacist you wish your prescription to go to, and you must allow 2 extra working days for the medication to be dispensed.
Telephone requests
Please note we DO NOT accept repeat prescription requests by telephone. Firstly because of the possibility of error and secondly, because our telephone lines are extremely busy as it is.
Please do not ask our receptionists to do this ‘just the once’ as a refusal may give rise to unintentional offence.
Urgent requests
Genuinely urgent requests for repeat medication brought in to reception can be done on the day, but patients will be asked to come back after 4pm to collect. Prescriptions cannot be issued there and then.
Additional information
Hospital and Community Requests
When you are discharged from Hospital you should normally receive seven days supply of medication.
On receipt of your discharge medication, which will be issued to you by the Hospital, please contact the Surgery to provide them with this information before your supply of medication has run out.
Hospital requests for change of medication will be checked by a prescribing clinician first, and if necessary a prescribing clinician will provide you with a prescription on request.
Information and guidance on prescribing in General Practice
Medicines to Stop on Sick Days
Medication reviews
The Doctors at the Practice regularly review the medication you are taking every three to six months. This may involve changes to your tablets and is in accordance with current Health Authority policies. Please be reassured that this will not affect your treatment.
A note will appear on your repeat prescription request slip with any actions we would like you to take. The review does not always require you to see or speak to a doctor.
Non-repeat items (acute requests)
Non-repeat prescriptions, known as ‘acute’ prescriptions are medicines that have been issued by the Doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period, and may require a review visit with your Doctor prior to the medication being added onto your repeat prescription records.
Some medications are recorded as acute as they require to be closely monitored by the Doctor. Examples include many anti-depressants, drugs of potential abuse or where the prescribing is subject to legal or clinical restrictions or special criteria. If this is the case with your medicine, you may not always be issued with a repeat prescription until you have consulted with your Doctor again.
Your local Pharmacy
How Your Pharmacist Can Help
Your pharmacist is there to advise you about medicines, common ailments and are able to tell you when you need to see a doctor.
See your pharmacist if you:
- need help choosing the right medicine
- are not sure what is causing a problem or what to do about it
- are unsure whether you need to see a doctor
- want advice on how to stay healthy
To help your pharmacist help you, keep to the same pharmacy. That way they will get to know you and you will get to know the pharmacist and staff.
To get advice over the phone and find out about opening times, keep the pharmacy telephone number in a safe place.
Always tell your pharmacist if you are taking other medicines.
If you ask for a medicine, you may be asked a few questions to check that a particular medicine is suitable. Be sure to give all the information required.
With the specialist advice available from your pharmacist, you can treat yourself and save yourself time and inconvenience.