eConsult

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Welcome to Willow Green Surgery

HANDS. FACE. SPACE.

From 4th January 2020

National Lockdown

For further details, please click here.

With patients’ needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription.

We provide comprehensive NHS primary care services to help you manage your health and well-being.

Working together to provide High Quality, Committed, Compassionate & Comprehensive Care for patients, their relatives and carers.

Access for The Disabled

We are fully equipped with facilities for the disabled with access ramps, wide doors and a toilet.


Know who to turn to for your healthcare

We want to help you get the right medical assistance when you’re ill, injured or have a long term condition. Going directly to the person with the appropriate skills is important. This can help you to a speedier recovery and makes sure all NHS services are run efficiently.

Pharmacist

When you need healthcare advice or help with medicines

Optician

Sudden loss of vision. Blurred vision. Painful or red eyes?

Dentist

When your mouth or teeth need urgent attention

NHS Out-of-hours

When your GP and local pharmacy are closed

Minor injury

You will usually need a GP referral, except in an emergency.

Accident & Emergency

When an illness or injury is serious or life-threatening

NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet — including prescriptions and appointments.

NHS App on mobile phone

Alert

Coronavirus Update

The surgery is currently assisting in Arun Integrated Care PCN Vaccination Programme, due to this we are only able to deal with urgent medical issues. Please read below for further details.

Covid-19 vaccinations:

We are very aware of the significance and importance of the Covid-19 vaccination, and would like to reassure you that the Arun Integrated Care Primary Care Network (PCN) surgeries have been working hard  to get a central location up and running to provide vaccinations in Rustington covering East Preston and Littlehampton. We have not been able to confirm any details until now due to uncertainties from NHS England.

This has been a very testing situation for all concerned due to the complexities of the Pfizer vaccine and the logistical challenges that it brings, which are more complex even than has appeared in the media. Sussex Community NHS Foundation Trust is the lead provider for the vaccination programme in West Sussex and are responsible for co-ordinating and managing the delivery programme, alongside Sussex CCG, GPs and other NHS trusts in West Sussex.  We have had to submit a plan for approval for a single designated site from which the local practices can give the vaccine. Westcourt Medical Centre is the designated site for AIC PCN surgeries, and is awaiting vaccine supply.

We are pleased to announce that the site has now been approved by Sussex CCG, and the surgeries are working together to finalise the procedure for vaccinations. NHSE has brought all vaccination sites online in a “Wave” system with staggered start dates to avoid supply issues – these have happened nonetheless and hampered efforts. National media messaging has set expectations that are not always possible to meet as every site is different and may be allocated to a different Wave to other local sites. At the time of writing, the nearest places currently ready to give the vaccine to health and social care workers are the hospitals in Portsmouth, Worthing and Brighton. The focus for GP surgeries is the vaccinations of all care and nursing home residents and staff along with the over 80s population within the PCN’s.

We are delighted to announce that we now have a confirmed delivery date to receive the Covid-19 vaccine later this week, though it is difficult for us to release details since NHS England will not confirm delivery time until the night before and as the press has reported, delays have been problematic. The local surgeries are working together to visit all care and nursing homes to administer the vaccine. Contact with patients is in line with government and NHS guidelines, and these cannot be influenced. Bookings will be conducted by our local federation, Innovation in Primary Care (IPC), who will call patients directly to arrange appointments (please DO NOT call your surgery who are not able to make an appointment for you).

There are over 2000 people over 80 in the PCN, so the practices ask for patience and your consideration that they will not be accepting incoming calls in relation to booking a Covid vaccination appointment – they are simply completely unable to arrange this for you.

As the vaccine hubs rolls out vaccines, a key reminder of 3 things:

1.The NHS will contact you when it’s your turn, so please do not contact your GP beforehand.

2. Please act on your invite when it comes, and do not arrive more than 5 minutes prior to your allocated time.

3. Remember Hands, Face, Space. It will save lives and help the NHS.

 

Stay safe.

If you have a new mobile number that the surgery may not be aware of, please go to https://www.willowgreensurgery.co.uk/your-record/keep-us-up-to-date/communication-consent-form/

Willow green Surgery are operating a telephone triage system only

In view of the developing circumstances surrounding the spread of Covid-19 and in line with NHS England policy, you will not be able to book routine or face to face appointments for the foreseeable future. All health concerns will be dealt with using our telephone triage system and we may offer video consultation.

Face to face appointments will only be offered after speaking to a clinician.

Online Bookings Temporarily suspended

Due to the ever changing situation with the Coronavirus (COVID-19), we have suspended the online booking service. This is due to the verbal screening process that we need to complete before appointments are made – we apologise for any inconvenience this may cause and ask you for patience and understanding during this time.

Prescriptions

Please download the NHS app to order prescriptions online or post the request in our letter box.

For any patients that do not at present have a nominated pharmacy, the prescription will be sent to Kamsons Station Road, East Preston for you to collect until you nominate a pharmacy.

Consent

As part of our response to the COVID-19 issue we are looking how to optimise the care we offer our patients. Remote access via phone, mobile text messaging, email and video calls will be essential to achieve this. We require your consent to do this. Please complete the CONSENT FORM and send this to us.

Guidance

Visit NHS.uk for the latest guidance on coronavirus COVID-19, including symptom checker, self-care and social distancing.

Refer to NHS 111 Online to check if you have coronavirus symptoms. If you have severe COVID-19 symptoms and need further advice call NHS 111 — not the surgery.

At this time please do not go to the surgery, unless you are advised to do so by a member of the Practice team.

Isolation Notes are available online from NHS 111, if you are self-isolating and need a note for your employer.  Help, guidance available from our COVID-19 support page.